Shipping Policy

We have a shipping policy in place to ensure timely and efficient delivery of products to our customers. Here are the salient features of this policy that are easy to understand for all customers.

  • Leather Fashion Jackets ensures delivery of products at the address of the customer within 10-15 working days. This includes manufacturing and dispatch from the warehouse if the product is not already ready.
  • We send electronic receipt of purchase to the customer as soon the order is confirmed.
  • We also send a code using which the customer can track the progress of his order. The customer can know the exact day on which the product will be delivered at his address with the help of this feature.
  • We have tie ups with courier companies like UPS, DHL, and FedEx to provide shipping services to our customers.
  • We do not deliver to APO and PO boxes. Please provide an exact physical address along with the nearest landmark to ensure the timely delivery of your order.
  • If you have any queries after ordering a product on our website, you can contact us at info@leatherfashionjackets.com to get answers from them.

Delivery time of products ordered on our website is not definite. There can be unforeseen circumstances compelling us to delay the delivery of ordered products from our website.

Leather Fashion Jackets delivers products throughout the United States.

We offer free shipping on all orders over $500 within the United States. For orders under $500, a flat shipping fee of $20 will apply. Please note that we currently deliver only within the USA.

Lost or Damaged Products

  • If your parcel shows as delivered on your tracking link but you haven't received it, please contact our Customer Support Team and the courier within 15 working days from the tracking delivery date to initiate an investigation (Claims raised after 15 working days will not be accepted).
  • Once verified by the carrier, we will replace any lost or damaged items during transit with either a full store credit or a replacement of the original order. Please note that lost orders are not eligible for a refund.

Rescheduling and Delivery Issues

  • Tracking: After shipping, we provide a tracking number. It's the customer's responsibility to follow up with the courier. If the courier holds the order for any reason or attempts delivery when you're unavailable, you must contact them. If there are multiple failed delivery attempts, the courier may destroy the parcel, and we will not be responsible for such incidents.
  • Unaccepted Deliveries: If a customer refuses to accept delivery of a parcel and requests its return to the courier, the parcel will be considered lost or destroyed. Unfortunately, in such cases, we are unable to process a return. To arrange for a return, the customers are requested to accept the delivery and follow the return instructions provided.
  • Incorrect Address Deliveries: Please ensure your shipping address is up to date. Once dispatched, we are unable to reschedule delivery to a different address. Please contact the courier for further actions or solutions. In case the order stays undelivered, the item will not be received back, as courier return costs and duty charges can often exceed the value of the items themselves. In such cases, the package will unfortunately be destroyed, and we won’t be able to process cancellations or returns.

Changes & Cancellations:

You can update your shipping information or cancel your order by emailing our customer support team at info@leatherfashionjackets.com before it ships. We're always happy to help.

In Case of Damage/Defect:

If an item is damaged, lost, or stuck in transit, please contact our support team within 48–72 hours of delivery.

Frequently Asked Questions

What are your shipping costs?

Free shipping on all orders over $500 within the United States. For orders under $500, a flat shipping fee of $20 will apply. Please note that we currently deliver only within the USA.

How can I change my shipping address?

If you suspect there's an issue with the shipping address, contact us immediately before the order is shipped, providing your order number for reference.

How can I reschedule my delivery?

Once your order is in transit, delivery is handled by the shipping carrier. To reschedule, please contact the carrier directly with your tracking number to request a more suitable delivery time.

USA HEAD OFFICE

THE LEATHER GOODS, LLC

Address: 14H Saint George ST, ST. Augustine, FL 32084, US

32-0763052

Customer Support:  info@leatherfashionjackets.com

Helpline: (551) 325-7254

Office Timing: Monday-Friday 9:00am – 6:00pm

Still Stumped?

No problem! We’re here to help. Send us an email for assistance.